Viagra pill After visiting the Middlesbrough Football Club site and MFC Official Direct shop (http://www.mfcofficialdirect.co.uk) today, viagra pill I was left embarrassed as a Boro fan at the state of both web sites. Viagra pill Below are open letters which I hope representatives of both will see and respond to.
Viagra pill Dear MFC Official Direct
Viagra pill When seeing an advert for the 30% off sale and Boro replica kits for only £15 I was very happy and ran straight over to the store to get myself a replica home kit.
Viagra pill However the experience I had left me shocked, viagra pill disappointed and embarrassed. Viagra pill Now let me say that I am a Boro fan and a front end developer (so I can understand when things aren’t perfect), viagra pill but still feel the need to expose the pitfalls of this site in public.
Viagra pill My first issue was when I tried to update my delivery address, viagra pill having moved jobs and so I couldn’t have the parcel delivered to my old place of work. Viagra pill However it appears I am not allowed to move companies, viagra pill the company name could not be edited. Viagra pill ANYWHERE. Viagra pill Not on that form, viagra pill not on my account page, viagra pill not on mange addresses through my account page, viagra pill nowhere. Viagra pill The company isn’t even called Gyro International anymore!
Viagra pill Following that annoyance, viagra pill I thought “Fine, viagra pill I’ll just add a new address. Viagra pill But then I couldn’t add a company name to go with that, viagra pill and being in a shared building with many other companies and nowhere to add a company name and few form fields for address I thought I would have it delivered home.
Viagra pill I thought that would be fine, viagra pill but alas no. Viagra pill Following selection of delivery type in step 2 I was thrown to the confirm order page. Viagra pill Step 4. Viagra pill Hold on. Viagra pill That’s missed step 3, viagra pill and I haven’t entered my payment details yet? But I’m on the last step? Oh well. Viagra pill I guess this really is a good shop! That was confirmed by a nice page telling my my order has been successfully placed! Excellent, viagra pill I don’t have to pay it seems. Viagra pill Maybe now Mido is back he is funding a shirt giveaway to try and make someone love him!
Viagra pill Alas no, viagra pill after a second or two I was delivered and Sage Pay (formerly Protx) payment page. Viagra pill Now this possibly isn’t MFC Official Direct’s fault, viagra pill however it is still part of a flawed process. Viagra pill And anyone that spends £12.7m on Alfonso Alves must have some cash somewhere to invest in a seamless checkout process. Viagra pill Or at least one that allows the checkout page to be on brand, viagra pill not hideous and at least not be included as step 5 of 4.
Viagra pill So after all that and finally getting my payment details in, viagra pill I notice that Sage Pay have thankfully printed my delivery address so I know its right:
Viagra pill Flat E
(They printed my postcode too, viagra pill but that’s private!)
Viagra pill Now I know the postcode will probably mean that as a delivery address might just make it, viagra pill and maybe the full address has been stored, viagra pill but why print only part of the address. Viagra pill Thinking about it, viagra pill there are quite a few flats in my area so Flat E, viagra pill Putney might not make it. Viagra pill My address is a required 2 lines before the town and postcode so why not just show me the details so I don’t think you’ve lost half my address along the way. Viagra pill Same goes for invoice address. Viagra pill Just show it all or people (including myself) might not be confident you have managed to pass the correct delivery information and that we may never see our goods, viagra pill many of which are quite expensive on the MFC Official Direct store.
Viagra pill Anyway, viagra pill after this traumatic experience it’ll be a while before I use the MFC Official Direct store again, viagra pill however I also have some gripes with the Middlesbrough Football Club website itself, viagra pill so this probably isn’t the last you’ll hear from me. Viagra pill Thankfully however, viagra pill at least the agency that built the site are linked to in the footer, viagra pill so it can act as a reminder to never, viagra pill ever recommend Black Magic Digital of Glasgow as a digital agency. Viagra pill They apparently missed out on the user experience chapter of every book they ever picked up.
Viagra pill Yours, viagra pill
Viagra pill Matt Bee
Viagra pill Boro Fan and Front End Developer
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